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FAQ

If you don't find the answers to your questions in our FAQ, give us a call at

What time do I have to place my order in order to get next day delivery?

Orders in by 3pm will be delivered the next day. Any orders submitted after will be delivered the next, following day. (This excludes Sundays)

Do you have a minimum?

You can give us as much or as little laundry as you want, but we have a $45 minimum. Since our pricing is $1.50/LB., we charge for a minimum of 30 pounds, which is about 1 hamper of laundry.

Do I have to put my clothes out for pickup in laundry bags?

No. You can put your clothes out for pickup in any bag you want—just make sure it’s closed at the top. Most people use disposable bags. If you have air-dry/gentle-wash clothes, put them in a separate bag and inside put a note that says “air-dry”. You can also put your clothes out in your hamper, in which case we’ll transfer your clothes to our disposable bags and leave your hamper behind.

What if I don’t want to leave my laundry out for pickup?

If you can’t leave your laundry out after you place your order you can still use Splash Laundry . Here’s how we can accommodate you: After you place your order you will be asked to put your laundry out for pickup, however ignore that request. Then, after you get a message from your Splash driver indicating an approximate pickup time, message our driver and let them know that your laundry will not be out and that he/she should knock/ring/message once they arrive, at which time you can hand-deliver your laundry. Please note: this is not our usual business practice and you will be billed a surcharge fee of $10 if the Splash driver arrives for pickup and is not able to secure your laundry.

Do I need to include an order form with my clothes?

No. When your clothes are picked up, we’ll tag your bags and send you confirmation that we’ve got them.

What if I want certain items returned on a hanger instead of folded?

No problem. Simply put the correct number of hangers in your air-dry bag. If it’s obvious which items get hung, then we will handle it properly. If it’s not obvious, include a note in “Special Instructions” when you order.

Do I have to weigh my clothes?

No. We’ll do that for you, but feel free to weigh to verify if you want.

Do I have to separate lights and darks?

It won’t be necessary. That’s our job. Your job is to tap and order. We take care of everything else.

Do I have to be home for pickups and deliveries?

No. We’re all about convenience. Just put your clothes out after you order and go on with your day. We’ll pick up your clothes, wash, dry, fold, and deliver them clean and fresh the next day (you’ll get updates on your order throughout the process).

Do I have to separate clothes I don’t want to go in the dryer?

Yes. When you put your clothes out for pick up, put machine-dry clothes in one bag and air-dry clothes in another. Put a note in the “air-dry” bag that says “air-dry”.

Do my clothes get mixed with other orders?

No! Never. Won’t happen. Your clothes are kept together at all times and never mixed with other orders. So there are no sanitation issues and no risk of your clothes getting lost.

Can I request a hypoallergenic detergent?

Absolutely! Just choose “hypoallergenic” when you order, however there will be an extra charge. Your washer will use Liquid a premium hypoallergenic detergent.

What if it’s raining when my clothes are returned?

No worries. Your clothes are returned in weather-proof sealed bags.

Which laundry detergent do you use?

Splash Laundry will use Ecolab products that have been proven to be environmentally friendly and allows for yours clothes to stay in pristine condition.

Who will be washing my clothes?

Our properly trained staff members will be handling your laundry with care.

What time do you pick up and deliver?

Pick and delivery occurs between 8am-6pm. Splash will send you a quick message indicating approximately what time they plan to pick up, usually within a few hours of you placing your order. Your clothes will be returned to you clean, fresh, and folded by the next day. You’ll get updates on where your clothes are in the process.

Do you launder shirts?

Yes, but at this time we don’t iron.

Do you do ironing?

No, only for linens, table cloths, sheets, and pillow cases for commercial related laundry.

Do you wash large items like comforters?

Yes. We can wash any size comforters! We pride ourselves on our laundry machines that are programmed to specialize in washing comforters.

Do you launder my clothes in cold water or hot?

We launder clothes in cold water only. You should never use hot water to launder clothes. However, if you want us to launder your clothes in hot water simply request it in “special instructions” and we’ll accommodate you.

Do you service commercial accounts?

Yes. The process, service, and costs are $1.75 per pound. However, if your order is over 200 pounds, delivery may exceed the usual turnaround time.

What days do you pick up and deliver?

Monday through Saturday! Splash Pick-Up and Delivery operates 6 days a week.

Is my identity and payment information protected?

Yes. We operate on a secure system that protects your personal information.

How do I know that I am getting all my clothes back?

Splash never mixes orders. Your clothes are tagged at pick up and kept together throughout the entire wash/dry/fold/deliver process.

What are your basic laundry services?

Splash Laundry offers Eco-friendly pickup and delivery laundry services from your residence or place of business.

How do I pay for your laundry services?

You can pay for our cleaning services either by debit card or credit card on our online services.

Can I manage my laundry services requests via the Internet?

Definitely! We encourage you to create an account with Splash Laundry under the “Your Account” tab on our website. All the key information in your profile will enable us to accurately and professionally process your service orders.

What if I don’t have Internet service?

If you do not have access to the Internet, call us at (302) 854-0300. We will process your order, based on your requirements, in a timely manner.

What do I do if I have a problem with my laundry upon delivery?

Should there be an issue with your laundry, call us immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.

Does Splash Laundry handle corporate accounts?

Yes, we welcome corporate accounts with pickup/delivery from your office or place of business on a regularly scheduled basis. Please contact us via our phone at (302) 854-0300 or email us at info@splashlaundry.de for further details.

Where does Splash operate?

We currently are located in the Milford and Georgetown areas in Sussex County, Delaware. If you are unsure of if we can deliver to you download the app and enter your zip code or email us at info@splashlaundry.de and we will do our best to accommodate your needs!

How do I get a Splash Laundry Bag?

First Time customers will receive a free Splash laundry bag upon their first order. Customers can pack their laundry in their own reusable bags or continue to use their free Splash laundry bag from their first order.

When will my order be picked up and where do I need to leave it?

Once you place an order, a driver will be notified to pick up the order from your location. You may specify your preferred pick-up window upon placing an order via our mobile app or website.